The integration of Large Language Models (LLMs) with physical robots is set to redefine the way we interact with the world around us. This convergence, as highlighted in the Accenture Tech Vision 2025 trend “When LLMs Get Their Bodies” promises a new generation of highly tuned, ‘generalist’ robots that can take on a wide variety of tasks, expanding robotic use cases and domains dramatically. For us in the insurance industry, the integration of LLMs with physical robots is not just about creating more versatile machines; it’s about developing solutions that are specifically tailored to the unique needs of our industry. In this blog, I’m going to delve into what has changed in the world of robotics and explore the impact of this transformation on insurance and the steps we need to take to fully leverage these advancements. ...
In an industry where trust is everything, Gallup’s 2023 Honesty and Ethics poll (Brenan & Jones, 2024) found that only 12 percent of Americans rated the honesty and ethical standards of insurance salespeople as “high” or “very high.” By comparison, nurses rank the highest with a 78 percent honesty and ethical standards rating, and car salespeople are nearly (yes, only nearly) at the bottom with an 8 percent rating. ...
I wrapped up my first-ever Climate Week NYC last week at ClimateTech Connect. After their two-day April event in Washington, D.C., I could hardly miss this special half-day update when it was so close to home. ...
Cyber insurance as a tool of resilience
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The legal profession has undergone a dramatic transformation, with 2025 marking a pivotal year for how law firms approach technology, risk, and business strategy. ...
Enjoy this two-part guest post by our friend, Christopher Boggs, Chief Consultant, Boggs Risk & Insurance Consulting. ...
A recent paper published in Nature that analyzes five major California wildfires confirms what insurers, fire scientists, and risk modelers have long asserted: Defensible space and home hardening help mitigate wildfire risk and improve resilience. ...
The legal profession has experienced many transformations over the past year, but perhaps none as dramatic as the fundamental shift in how legal professionals approach insurance coverage. In a stunning reversal from previous years, 45% of legal professionals are now upgrading their insurance policies, a staggering jump from just 14% who had such plans in 2024. While other law firm trends have surprised us this year, this one may take the cake. ...
We have periodically conducted surveys on underwriting for more than 15 years to understand the state of the function and how technology is—or isn’t—helping it to evolve. In our most recent report Underwriting rewritten, we asked what percentage of time underwriters are spending on non-core tasks. This time, we saw some incremental improvement year–over–year compared to our 2021 survey but still more than a third of an underwriter’s time is spend on non-core activities such as data collection or administrative activities. ...